New Canadian regulations require all Canadian investors to answer a few questions about your risk and financial profile, in order to determine whether investing in digital assets are suitable for you. This is for your own protection, to ensure that those who don't have the risk appetite or financial situations don't risk their money investing into a high risk asset class.

How is my suitability determined?

We assess your responses to the Risk Profile and Financial Profile questions according to the Canadian regulatory framework, to determine whether investing in crypto assets are suitable.

Can I still open an account?

If you were deemed unsuitable based on an assessment of your responses, unfortunately we are not able to open a Bitbuy account for you.

What happens to my existing account if I was deemed unsuitable?

If you were deemed unsuitable based on an assessment of your responses, you can still deposit, withdraw, and sell fiat and crypto. However we can no longer allow any further purchases of crypto.

What can I do now?

It is recommended that you learn more about the risks of crypto assets and what kind of risks are acceptable given your financial situation before considering further crypto investments. A Bitbuy representative will reach out to you for more information.

If you believe you were deemed unsuitable by error, you can submit a support ticket here.

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In order to be eligible for a Bitbuy account:

• You must be a Canadian citizen or resident
• You must be 18 years of age or older
• You must have a North American cell phone number (+1 country code)

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As required by Canadian regulations, Bitbuy must collect information from you related to your risk profile, to perform an appropriateness assessment to determine whether investing in crypto assets is suitable for you.

These questions include:

• Your risk tolerance
• Your investment objective
• Your knowledge of cryptocurrencies
• Your investment time horizon

New users looking to open an account

Your account opening and eligibility to trade and transact on the Bitbuy platform is determined by your submission to these questions.

If our initial assessment indicates that crypto assets may not be suitable for you, unfortunately you will not be able to open an account with Bitbuy.

Existing users

If you already have a Bitbuy account, and our initial assessment indicates that crypto assets may not be suitable for you, then a member from the Bitbuy support team will reach out to you for more information.

Alternatively, you can submit a ticket with our support team for assistance or if you have any questions.

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We're required to ask you a few questions about your financial profile to assess your suitability for investing in crypto assets, and to establish appropriate trading limits based on your financial situation. This is intended to protect you from the risk of investing into a highly volatile asset class.

If you answered these questions and you meet the qualifications of an Eligible or Accredited investor, you'll have access to higher Net Purchase Limits (meaning you can purchase a higher amount of crypto assets), and higher thresholds for Trade Concentration Warnings.

All of your answers are kept private and confidential.

What happens if I don't answer these questions?

If we do not receive a submission from you, we cannot allow any crypto purchases. You will however still be able to deposit and withdraw both CAD and crypto, and you'll be able to sell crypto.

What you'll need if your account does not pass our automated verification processes

As Bitbuy is a registered money service business in Canada, we require the following document from you for in-person verification if your account does not pass our automated verification or Express Verification processes.

Photo of Government Issued ID

• Passport or driver's license
• No health cards
• The entire ID must be visible, with no modifications or obstructions
• To see a full list of acceptable IDs, please click here and refer to table 4

Bitbuy is a registered MSB in Canada and follows strict KYC policies, as outlined by FINTRAC. These policies help ensure the safety of our users, as well as our platform and are one of the many measures we take to address fraud and increase the overall security of our platform and your funds.

For more information on KYC regulations, you can view the information on the FINTRAC website here.