Dear Bitbuy user,
In response to several customer questions, we wanted to reach out to you and let you know our plan for operations during the ongoing COVID-19 situation.
Bitbuy will not be closing, even if there is a local or national restriction on non-essential businesses operating.
We have long had a contingency plan in place with the ability to operate the company remotely throughout a situation such as this.
With increased volatility in the market, we will extend our email support coverage in order to better serve customers during these challenging times.
Phone support will remain available through Monday to Friday 9am to 5pm EST, and e-mail support will be available 24/7 with faster response times at [email protected]
You can also check out our support centre for answers to popular questions.
To follow live updates from our social media accounts, follow us here:
As always, we thank you for your business and will be sharing further updates if necessary.
The Bitbuy Team
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