This agreement (“Agreement”) is a legally binding contract between you (“Client,” “you,” or “your”) and Coinsquare Capital Markets Ltd. d/b/a Bitbuy (“Company,” d/b/a “Bitbuy,” “Company,” “we,” “our,” or “us”).
This Agreement, together with the documents and additional terms it incorporates by reference, governs your access to and use of your Account (as defined below), and the content, functionality, and services made available through the Account. By registering for an Account, you agree that you have read, understood, and accepted all the terms and conditions contained in this Agreement.
Definitions
Please read this entire Agreement. By registering for an Account or clicking “I agree”, you agree to be bound by all terms and conditions that it contains. If you no longer agree to this Agreement after registering for an Account or clicking “I agree”, you may not use the Services – please do not access the Site, or please discontinue your use of the Site and the Services. (In that event, you may nevertheless remain bound by some of the terms and conditions of this Agreement.)
You represent and warrant that you have the legal capacity to form a binding contract with us and agree to comply with all the terms and conditions set forth in this Agreement. Your use of your Account and the Services is subject to this Agreement and Bitbuy’s obligations under this Agreement are conditional on your compliance with its provisions. You agree to sign and have this Agreement and any related information made available to you, and to otherwise have communications between you and us occur, electronically.
In order to use the Services, and prior to us opening your Account, you must first provide, to our satisfaction, all of the information required by our on-boarding process, in accordance with Applicable Laws and Regulations, which include but are not limited to, provincial securities regulations, the rules of CIRO, and the Proceeds of Crime (Money Laundering) and Terrorist Financing Act (Canada).
This Agreement was last updated and is effective as of the date first noted above. From time to time, and at our sole and absolute discretion, we may require you to agree to an amended version of this Agreement by providing notice to you at least thirty (30) days in advance of effecting such amendment. If you continue to use the Site following the changes to the Agreement, you agree to be bound by these changes. If you do not agree with the amended version, you can choose to discontinue using the Services, and close your Account before such amended version becomes effective.
By registering for an Account on the Site, or by using the Services, you represent and warrant that: (a) you are at least eighteen (18) years of age and the age of majority for using the Services in the jurisdiction where you reside at the time you register with us or use the Services; (b) you have never been previously suspended or removed from using the Services or any other service or product offered by Bitbuy or any of its affiliated entities; (c) you have an understanding of cryptocurrencies and other digital assets and the technology that underlies them; (d) all information provided by you to us during the registration process is truthful, accurate, current, and complete; (e) you will provide us with the information we require to fulfill our Know-Your-Client and account appropriateness assessment requirements under Applicable Law and Regulations; and (f) you will comply with all terms and conditions of the Agreement, as well as all Applicable Laws and Regulations.
To register for an Account and use the Services as a legal entity, you represent and warrant that (i) such legal entity is duly organized and validly existing under the applicable laws of the jurisdiction of its organization, (ii) you are duly authorized by such legal entity to act on its behalf, and (iii) such organization (and any affiliate entity) has not been previously suspended or removed from using the Services or any other service or product offered by Bitbuy or any of its affiliated entities.
You agree and understand that use of the Services may have further eligibility requirements that require you to submit additional information about yourself or your business or complete further verification or Know-Your-Client steps prior to your using such Services, or from time to time in order to continue your use of the Services.
As a registered Client, you agree to maintain and promptly update your registration data as necessary to keep it true, accurate, current, and complete.
Bitbuy and the Representatives will rely on the information you provide. You will be responsible for any and all loss, damage, or additional costs that Bitbuy, the Representatives, or others may incur as a result of your submission of any false, incorrect or incomplete information or your failure to update your registration or other information that you submit via the Services.
The Services must be used only for lawful purposes and in a lawful manner. We reserve the right to maintain your Account registration information after you terminate the Account for business and regulatory compliance purposes, subject to Applicable Laws and Regulations.
The Services are intended for use from locations where such Services are legal. Any use by you of the Services from a location where the services are illegal is expressly prohibited.
We reserve the right to limit or deny your access to the Platform or cancel the Account for any or no reason, including but not limited to violations of this Agreement or Applicable Laws and Regulations, or any Prohibited Conduct by you, as outlined in Section 15 of this Agreement, and at any time, at our sole discretion.
You will be subject to a hold period for access to particular Services associated with your Account until your identification has been verified and you have completed our onboarding process, as required by Applicable Laws and Regulations. During this hold period, we may limit your right to use the Services, and we may refuse to accept any deposit made by you. When you provide new or updated Personal Information, we may also put a hold on your Account. We may maintain this hold until we confirm this information, which confirmation may require you to provide supporting documentation.
You acknowledge that you are solely responsible for maintaining the confidentiality of your Account credentials (including any user names, passwords, or security tokens created or provided) and that you will be responsible for any loss resulting from any unauthorized use of your Account. You agree to immediately notify us of any unauthorized use of your Account or if you become aware of any loss or theft. Similarly, you are responsible for verifying and maintaining the protection, security, and distribution of your account information, including account numbers, user names, and passwords.
All liability relating to password management resides with you, and under no circumstances, including negligence or misconduct, will we be liable for any losses or damages that result from the misuse of your Account credentials or any unauthorized use of your Account including, without limitation, any losses or damages resulting from any computer viruses, spyware, scareware, Trojan horses, worms, or other malware that may affect your computer or other equipment, or any phishing, spoofing, theft or other attack, or any mishandling of your Account credentials. You acknowledge and agree that text messages and email services are vulnerable to spoofing and should use care in reviewing messages purporting to originate from the Company.
You acknowledge that you are solely responsible for any Funds or Digital Assets you send to any third party using the Platform, and under no circumstances will we be liable for any losses or damages that result from you sending Funds or Digital Assets to a third party using the Platform regardless of any agreement, arrangement, instructions or understanding of any kind between you and any third party. You agree that it is your sole responsibility to confirm the trustworthiness of any third party with whom you intend to transact using the Platform and that we do not warrant the trustworthiness of any such third party. You hereby release us from any and all claims and demands, and waive any rights you may have against us in relation to, any losses or damages you may suffer or incur arising, directly or indirectly, out of or in connection with any dispute that you have with any other user of the Platform or Services or any third party in connection with the Platform or Services, including, without limitation, any transfers of Funds or Digital Assets.
We highly recommend you keep a secure backup of your password and any security credentials we provide to you in a safe and offline environment. If you have a verified e-mail address, you may use our automated account recovery procedure in order to request a password reset link. If you do not have a verified email address or if you have lost any security credentials we provided to you, in order to recover these credentials, you must go through our assisted account recovery procedure, which may require a 30-day waiting period with no logins by you and a service charge. If you want to start the assisted account recovery procedure, you must contact us by email at support@bitbuy.ca with your Account username.
You acknowledge that due to the irreversible nature of blockchain technology, some transactions in your Account cannot be canceled or reversed once initiated. If you send Funds or Digital Assets to the wrong wallet address, or if you make deposits or transfers through an unsupported network or on the wrong blockchain network, your Funds or Digital Assets may become permanently lost and recovery may be impossible. It is your responsibility to ensure that transactions initiated by you include the correct wallet address, are initiated on a network supported by Bitbuy and are made on the correct blockchain network. In certain circumstances, recovery of lost Funds or Digital Assets is possible through the use of a third party recovery service. On receipt of your instructions, and in the event that recovery of Funds or Digital Assets is possible, Bitbuy may, in its sole and absolute discretion, attempt to recover the Funds or Digital Assets. Recovery of such Funds or Digital Assets is not guaranteed and can take an undetermined amount of time. In the event that the recovery of lost Funds or Digital Assets is successful, Bitbuy will charge you a recovery fee, as set out in the Fee Schedule, to offset our cost in engaging a third party recovery service. In satisfaction of the recovery fee, you authorize Bitbuy to deduct the recovery fee from the recovered Funds or Digital Assets prior to crediting the balance to your Account.
You can cancel your Account at any time by doing so from your account settings page and requesting that your Account be deleted.
Bitbuy is a member of the Canadian Investment Regulatory Organization (“CIRO”). For more information, please consult the Relationship Disclosure Document (which is incorporated by reference into this Agreement), as it may be amended from time to time. The Relationship Disclosure Document provides important disclosures regarding, among other matters: the products and services offered by Bitbuy; the nature of the Account and the manner in which the Account will operate; and the responsibilities of Bitbuy to you. You acknowledge that you have read and understand the Relationship Disclosure Document.
You acknowledge and agree that, in the course of providing the Services to you, neither Bitbuy nor its Representatives provide any advice or recommendations regarding the purchase or sale of any Digital Asset, nor do they make any determination of your general investment needs or objectives or of the suitability of the proposed purchase or sale of any Digital Asset. You are responsible for your investment decisions and transactions, for any profits or losses, and any tax consequences that may result. You further acknowledge and agree that, in the course of providing the Services to you, neither Bitbuy nor its Representatives provide you with any legal, tax, or accounting advice regarding the profitability of any Digital Asset or investment or any decision in respect thereof, nor does Bitbuy or its Representatives consider your financial situation, investment knowledge, investment objectives, and risk tolerance when accepting Orders from you. You will not solicit or rely upon any such advice from Bitbuy or any of its employees and agree that Bitbuy will have no liability therefore whatsoever. In making investment decisions with respect to transactions in or for your Account(s) or any other matter, you will consult with and rely upon your own advisors, and not Bitbuy. Additionally, the Content accessible through the Services does not constitute a representation that the purchase of Digital Assets is suitable or appropriate for you.
You authorize us to facilitate the process of purchasing, storing, and selling Digital Assets on your behalf. We are authorized to open or close your Account, cancel or correct Orders, direct transfers with the Custodians, and take such other steps as are reasonable to carry out your directions. All transactions will be effected only on your directions, except as otherwise expressly described in this Agreement.
Purchases or sales of Digital Assets made via the Services are subject to the following terms:
Digital Asset deposits are subject to a minimum number of confirmations by the applicable blockchain before being fully credited to your Account, and Digital Asset withdrawals are subject to network fees and network availability. The network fees are indicated in the withdrawal section for each Digital Asset available on the Services and are deducted from the amount of Digital Assets sent out of your Account. Certain Digital Assets may be “Trade Only” (no withdrawals permitted) until the Platform supports withdrawals for the particular Digital Asset. Bitbuy shall attempt to process withdrawals and deposits in a timely manner. Bitbuy and the Representatives make no guarantee on the timing of Digital Asset transfers, and you understand and agree that transfers can be delayed due to a slow blockchain network or Bitbuy conducting additional security checks. Bitbuy and the Representatives are not responsible for losses and liabilities induced by delayed transfers.
Digital Assets are listed on the Services at the discretion of Bitbuy and can be removed or discontinued at any time. If a Digital Asset is removed or discontinued, your open Orders will be cancelled and your account credited back. If a Digital Asset is selected for removal from the Platform, and if the applicable blockchain allows it, you will be notified that Bitbuy will be discontinuing support for the Digital Asset in 21 days, after which you will no longer be able to trade the Digital Asset or fund your Account with the Digital Asset. You should take steps to withdraw the discontinued Digital Assets from your Account. If you have not done so after the 21-day period has lapsed, you will receive further notification that, in 30 more days, you will not be permitted to withdraw the discontinued Digital Assets from your Account. If you still do not withdraw the discontinued Digital Assets from your Account, after the 30-day period has lapsed, Bitbuy will liquidate the discontinued Digital Assets and credit your Account in fiat currency. Notwithstanding the foregoing, Bitbuy may, in its sole discretion, abridge or extend the timeframe for you to withdraw discontinued Digital Assets for reasons that include cybersecurity concerns, legal or regulatory risks or changes in operational costs associated with holding the Digital Assets on the Platform. Please be aware that Bitbuy and the Representatives assume no liability or cost whatsoever arising from removed or discontinued Digital Assets. Discontinued Digital Assets left in your Account after the withdrawal period may be forfeited, in accordance with applicable provincial legislation concerning unclaimed assets.
Fees may be charged by Bitbuy to you to deposit or withdraw Funds or Digital Assets from your Account. In addition, by placing an Order on the Platform, you agree to pay all applicable fees associated with the Services, including any Digital Asset and/or foreign exchange spread (i.e., remuneration that Bitbuy receives for its services that is a “mark-up” added to the price of a Digital Asset in the case of a purchase by you, or a “mark-down” that is deducted from the price in the case of a sale by you) and any other transaction fee associated with the Services, as applicable, and as set out in the fee schedule, as it may be amended from time to time (the “Fee Schedule”). You also understand and agree that Bitbuy may apply a foreign exchange spread in a transaction if you deposit Canadian dollars and request a purchase of a Digital Asset which trades in U.S. dollars. Further, you authorize Bitbuy to automatically deduct fees directly from your Account, as applicable. The Fee Schedule is available at https://bitbuy.ca/fees and is incorporated by reference into this Agreement, and by agreeing to this Agreement, you hereby agree and consent to the Fee Schedule.
You hereby acknowledge and agree that the Funds in your Account may accrue interest, and that any such interest earned on your Funds will be the exclusive property of Bitbuy.
Bitbuy, the Hot Wallet Provider, and the Custodians maintain insurance against certain losses that may arise in connection with your use of the Services. The Custodians maintain coverage for the respective Digital Assets held on behalf of clients by each Custodian, including the Digital Assets you own. The Hot Wallet Provider maintains coverage for the Digital Assets in the event they are temporarily custodied on your behalf in Bitbuy’s “hot wallet” including while assets are “in transit”. There can be no guarantee that insurance coverage maintained by us or by the Custodians will satisfy any and all claims that may be made in the event of a default under this Agreement or other agreements to which Bitbuy, the Hot Wallet Provider, or the Custodians may be bound.
Bitbuy is a member of the Canadian Investor Protection Fund (“CIPF”). The cash portion of your Account is covered by CIPF, however, CIPF coverage does not extend to Digital Assets.
Use of the Services may require internet and data access for which you shall be responsible and subject to your internet access provider terms and conditions of use. In no event shall Bitbuy be liable for any internet or data access fees or other charges incurred by you in connection with your use of the Services. Any such fees and charges shall be your sole responsibility.
The Services may be subject to limitations, delays and other problems inherent in the use of the internet and electronic communications. Bitbuy is not responsible for any delays, delivery failures, or other damage resulting from such problems.
You are solely responsible for ensuring that your use of the Services and any gains or losses associated therewith are reported accurately and as required by law to the appropriate authorities, including to the Canadian Revenue Agency. Although we may offer functions on the Site to assist you with the calculation of such gains or losses, we make no representations or warranties as to the accuracy of any such information or functions which, in accordance with Section 17, are provided on an “as is” basis.
You acknowledge that any income from transactions involving the Digital Assets could be treated as business income or as a capital gain, depending on the circumstances, including your trading practices.
We do not own or control, and make no representations or warranties with respect to, the underlying technology of the Digital Assets you may purchase or sell using the Services, including those technologies that govern their use. The underlying technology of Digital Assets may suddenly change such that the new version is no longer compatible with existing versions, or there is otherwise a permanent divergence of the blockchain resulting in the formation of new cryptocurrencies (a “Fork”). A Fork may impact the value, functionality, and other characteristics such as the name of the Digital Asset, and we make no representation or warranty as to whether Bitbuy will support a Fork arising from any Digital Asset or whether the Services are able to support any Digital Assets subject to a Fork.
We are not responsible or liable for claiming, issuing, storing or holding any Digital Asset resulting from a Fork on your behalf. In the event of a Fork, we may temporarily or permanently suspend the operation of the Services (with or without advance notice to you) and, in our sole discretion, decide whether or not to continue supporting trading of the Digital Asset subject to the Fork. Please see our Digital Asset Fork Policy which is incorporated by reference into this Agreement) for additional information.
When using the Services, you are prohibited from doing any of the following (collectively, “Prohibited Conduct”):
By using the Services, you agree and acknowledge that:
Except where prohibited by Applicable Laws and Regulations or any other term of this Agreement, you expressly acknowledge and agree that we will otherwise have no liability or responsibility whatsoever for any direct, indirect, special, punitive, or consequential damages or loss, however caused, arising out of your use of the Services, including, but not limited to: (a) losses resulting from a failure to seek appropriate investment advice before using the Services; (b) losses resulting from fraudulent or unauthorized transactions; (c) losses related to the installation, use, or maintenance of a personal computer, equipment, or software, or caused by any worms, bugs, viruses, trojan horses, date bombs, defects, time bombs, or other items of a destructive nature which may be transmitted to or using the Site or Services; (d) any third-party claims or losses of any nature, including lost profits, punitive, or consequential damages; (e) losses related to any errors, mistakes, inaccuracies, or omissions in the Services; (f) losses relating in any way to taxes that you owe, including as a result of errors in the reporting thereof; (g) losses relating in any way to a variation in an Order caused or induced by the market price variation of any Digital Asset for any reason; or (h) losses resulting from scheduled or unscheduled outages or disruptions that delay or prevent Orders or the use of the Services or Site generally.
Bitbuy does not control the trading value of the Digital Assets, and by using the Services you agree that Bitbuy will not be liable for any losses or direct, indirect, special or consequential damages, however caused, resulting from market price variation of any Digital Asset for any reason.
THE SERVICES AND DIGITAL ASSETS PURCHASED VIA THE SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. BITBUY AND THE REPRESENTATIVES CANNOT AND DO NOT GUARANTEE, AND DO NOT MAKE ANY, AND, TO THE FULLEST EXTENT PERMITTED BY LAW, EXPRESSLY DISCLAIM ALL REPRESENTATIONS, WARRANTIES, COVENANTS, AND CONDITIONS OF ANY KIND, WHETHER EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, INCLUDING: (1) ANY WARRANTY OF MERCHANTABILITY; (2) FITNESS FOR A PARTICULAR PURPOSE; (3) NON-INFRINGEMENT; (4) THAT THE SERVICES OR ANY DIGITAL ASSETS PURCHASED VIA THE SERVICES, WILL MEET YOUR REQUIREMENTS; (5) THAT THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR FREE; AND (6) THAT ANY DEFECTS WITH THE SERVICES, IF ANY, WILL BE CORRECTED. YOU UNDERSTAND THAT ANY USE OF, MODIFICATION TO, OR RELIANCE ON THE SERVICES, OR ANY DIGITAL ASSETS PURCHASED VIA THE SERVICES, IS AT YOUR OWN DISCRETION AND RISK.
You are solely liable and responsible for any and all claims and demands made by any other person arising out of, in connection with, or relating to your use of the Services, your breach of this Agreement, your violation or infringement of the rights of others, or your violation of any Applicable Laws or Regulations. Bitbuy and the Representatives disclaim any and all responsibility and liability regarding all such matters. You further agree that you are solely responsible for actions and communications undertaken or transmitted in the course of your usage of the Services, and that you will comply with all Applicable Laws and Regulations in respect of the same. We may investigate occurrences which may involve violations of such Applicable Laws and Regulations, and may involve, and co-operate with, law enforcement authorities in prosecuting clients who are involved in such violations. We reserve the right at all times to disclose any information (including your Personal Information) regarding your use of the Services in each case as may be permitted or required by Applicable Laws and Regulations, including as necessary to satisfy any request authorized by such Applicable Laws and Regulations. No data transmission over the Internet can be guaranteed to be 100% secure, and as a result, we cannot ensure or warrant the security of any information you transmit to us.
Without limiting the limitation of liability set out in Section 19, we are not responsible or liable for any delays, failure in performance, or interruption of service which results directly or indirectly from any cause or condition, whether or not foreseeable, beyond our, our Representatives’, or any service provider’s reasonable control, including, but not limited to, any act of God, nuclear or natural disaster, epidemic, pandemic, action or inaction of civil or military authorities, act of war, terrorism, sabotage, civil disturbance, strike or other labor dispute, accident, state of emergency or interruption, government restrictions, loss, or malfunction of equipment or utility, communications, computer (hardware or software), Internet, or network provider services, or for any loss of information caused by disruptions in or malfunctions of the Services.
UNDER NO CIRCUMSTANCES SHALL BITBUY OR THE REPRESENTATIVES BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, EXEMPLARY, SPECIAL OR CONSEQUENTIAL LOSSES OR DAMAGES OF ANY KIND, OR ANY OTHER LOSSES OR DAMAGES WHATSOEVER, INCLUDING, WITHOUT LIMITATION, RESULTING FROM: (1) THE USE OR THE INABILITY TO USE THE SERVICES; (2) THE USE OR THE INABILITY TO PURCHASE OR SELL ANY DIGITAL ASSET PURCHASED VIA THE SERVICES; (3) THE COST OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; (4) UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA; OR (5) LOSS OF PROFITS, USE, DATA, OR OTHER INTANGIBLES, EVEN IF THE REPRESENTATIVES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, UNDER NO CIRCUMSTANCES SHALL BITBUY’S AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THIS AGREEMENT, WHETHER ARISING OUT OF OR RELATED TO BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE), OR OTHERWISE, EXCEED THE TOTAL AMOUNT PAID OR PAYABLE BY YOU TO BITBUY PURSUANT TO THIS AGREEMENT IN THE YEAR PRECEDING THE EVENT GIVING RISE TO THE CLAIM OR $1,000, WHICHEVER IS LESS.
THE FOREGOING LIMITATIONS SHALL APPLY EVEN IF YOUR REMEDIES UNDER THIS AGREEMENT FAIL OF THEIR ESSENTIAL PURPOSE BUT SHALL NOT APPLY TO THE EXTENT PROHIBITED BY APPLICABLE LAWS AND REGULATIONS.
YOU ACKNOWLEDGE THAT BITBUY ACTS AS TRUSTEE FOR ALL OTHER REPRESENTATIVES WITH RESPECT TO ALL RIGHTS CONTEMPLATED HEREUNDER ARISING IN FAVOUR OF ANY REPRESENTATIVE. BITBUY AGREES TO ACCEPT SUCH TRUST AND HOLD AND ENFORCE SUCH RIGHTS ON BEHALF OF EACH SUCH REPRESENTATIVE.
You agree to indemnify, defend, and hold harmless Bitbuy and the Representatives, from any and all losses, damages, claims, liabilities, and expenses, including legal fees, arising out of your use of the Account and the Services. Without limiting the foregoing, this shall include: (a) any violation of the terms of this Agreement; (b) any violation by you of a third-party right; (c) any breach of a representation or warranty made by you to us, either in the Agreement or otherwise; (d) any breach by you of Applicable Laws and Regulations; (e) any claim for damages brought against us by any party, related to your use of the Services or your non-compliance with the terms of the Agreement or any documents and/or additional terms it incorporates; or (f) any and all expenses incurred by us in connection with exercising any right pursuant to this Section 20.
We may, at our sole discretion, assume the exclusive defense and control of any matter subject to indemnification by you. The assumption of such defense or control by us, however, shall not excuse any of your indemnity obligations. If you fail to comply with any requirement contained in this Agreement, then, in addition to any other right or remedy to which Bitbuy is entitled, we may at any time, and from time to time, without notice or demand to you, apply some or all of your Digital Assets in your Account to eliminate or reduce the liability or settlement amount, as the case may be. You shall remain liable to Bitbuy for any deficiency remaining following the exercise by us of any or all of our rights and agree that the rights which we are entitled to exercise pursuant to this Section 20 are reasonable and necessary for Bitbuy’s protection.
We may at any time, without notice or liability, decide to alter, amend, restrict, modify, or terminate the Services or any functionality or portion of the Services, all in our sole discretion, and you understand that there is no guarantee that the Services or any portion or functionality thereof will continue to operate or be available for any particular period of time, including as a result of the removal, addition, modification, or change of or in the availability of the Services, or any restriction in access thereto, or any imposition of limits on any or all features of, or links to, the Services. We reserve the right, in our sole discretion, to correct any errors or omissions in any portion of the Services at any time without notice, but confirm that we have no duty to do so.
If you breach any provision of this Agreement or Applicable Laws and Regulations, then you may no longer use the Services and your Account may be cancelled. We, in our discretion, shall determine whether this Agreement has been violated. We may also cancel withdrawal rights for your Account where there is suspected unauthorized access or hacking.
We reserve the right to suspend or cancel your Account without notice to you at any time for any reason, including if you are in default of your obligations with respect to the Services. We may terminate this Agreement with you at any time.
If you have any feedback, questions, or complaints, you may contact our Help Centre through the Site or by emailing support@bitbuy.ca with your account username and the transaction on which you have feedback, questions or complaints.
If you have a complaint about Bitbuy that concerns alleged misconduct, you agree to use best efforts to send it to the Designated Complaints Officer (“DCO”) at compliance@bitbuy.ca. In that case, the DCO shall respond within 5 business days, and conduct an investigation, which shall include contacting all relevant Bitbuy employees (i.e., those involved in the incident/matter that is the subject of your complaint) to ask for relevant information. The DCO shall share the outcome of the investigation with you no later than 90 days after receipt of your complaint. If you are not satisfied with the outcome, you may pursue other avenues for recourse, including, but not limited to, arbitration through CIRO or filing a complaint with the Ombudsperson for Banking Services and Investments (also known as "OBSI") (or, if you reside in Québec, the dispute resolution service provided by the Autorité des marchés financiers). Additional details regarding our complaints are provided in section XIV of the Relationship Disclosure document (which is incorporated by reference into this Agreement).
Subject to the terms of this Agreement, you are granted a non-exclusive, non-transferable, non-sub-licensable, revocable, limited right and license to access and use the Services, including the Content therein and the services accessible through them, solely for purposes that are not in breach of this Agreement, Applicable Laws and Regulations, or any applicable policy or procedure of Bitbuy, and solely for your own personal use and not on behalf of any third party. Any other use of the Services or Content therein is expressly prohibited and all other right, title, and interest in the Services and Content is exclusively the property of Bitbuy and/or its Representatives. Other than as set out in this paragraph, nothing in this Agreement gives you any licence, right, title, or ownership of, in, or to the Site or the Services.
All Content, the selection, compilation, arrangement and presentation of all materials, and the overall design of the Services are copyrighted by us and/or our Representatives, and are protected by Canadian and international intellectual property laws. Use of Content without our express prior written permission is strictly prohibited.
“Bitbuy”, “bitbuy.ca”, the Bitbuy logo, and any other trademarks used in connection with the Services are trademarks or registered trademarks of Bitbuy and/or its Representatives, in Canada and other countries. Our trademarks may not be used in connection with any product or service without our express written permission.
We respect your right to privacy. All information that we may collect via the Services is subject to our Privacy Statement. The Privacy Statement is incorporated by reference into this Agreement. By agreeing to this Agreement, you hereby agree and consent to our Privacy Statement.
In addition to the collection, use, and disclosure of your Personal Information set out in the Privacy Statement, we may, with your consent, use your Personal Information to market our products and services to you, including by the use of electronic communications, such as email, direct messaging, and text messaging, and through the use of telemarketing. You may withdraw your consent to such uses at any time.
