As many of our customers may have become aware, an unfortunate situation is currently taking place with QuadrigaCX, another Canadian cryptocurrency exchange. We would like to take this time to assure the customers of Bitbuy that we operate within a forward-looking regulatory approach, and have taken steps since our inception to ensure that a similar situation could not happen with our digital currency reserves.
Some of our processes we can share publicly are the following
In addition to our operational policies, we have always maintained a culture of transparency with our customers, and always will.
As we have stated publicly in the press, we take our security and access to funds protocols extremely seriously and welcome more government regulation in the future in order to prevent these situations from happening again. Bitbuy has proactively participated in the regulatory discussions and has responded and provided insight and guidance to Canada’s Department of Finance, to proposed legislative changes surrounding digital currencies.You can see our comments in the press below:
We welcome any further questions to be sent to our support team at firstname.lastname@example.org and they will be answered promptly.